Refunds and Returns Policy
1. Introduction
(a) CC Events Pty Ltd (ACN 676957654) is referred to in this Refunds and Returns Policy as CRYPTO CALLS or CC EVENTS or “we”, “us”, “our” and similar.
(b) We provide a range of goods and services relating to the trading of cryptocurrencies, NFTs and other non-FIAT currencies and blockchain products (Goods and Services).
(c) We may offer these Goods and Services for sale via the website at the domain name cryptocallsempire.com, the Facebook page with the handle https://www.facebook.com/cheynekupfer, the Instagram site with the handle https://www.instagram.com/cheynekupfer/, the LinkedIn profile with the URL https://www.linkedin.com/in/cheyne-kupfer-7a6425238, the YouTube channel at https://www.youtube.com/@CryptoCallsEmpire, and the Twitter account with the handle https://twitter.com/cheyne_kupfer (Website and Socials), which are all owned and operated by us.
(d) By purchasing any Goods; engaging us to provide any Services; or otherwise contracting with us for the provision by us of any goods or services to you, you are agreeing to the terms of this Refunds and Returns Policy.
(e) We reserve the right to change this Refunds and Returns Policy:
- with prior notice to you, such as by updating our Website or emailing you notice of the change, or without prior notice unless it would be unreasonable for us to dispense with notice in the circumstances; and
- without giving you any explanation or justification for such change, unless it would be unreasonable for us to withhold an explanation and justification in the circumstances.
(f) By purchasing any Goods; engaging us to provide any Services; or otherwise contracting with us for the provision by us of any goods or services to you, you are agreeing to the version of the Refunds and Returns Policy available on the Website at the time you take the relevant action. We suggest that each time you access our Website you read the Refunds and Returns Policy.
2. Australian Consumer Laws
(a) It is not lawful for any company to attempt to contract out of the consumer guarantees as prescribed by the Australian Consumer Laws. This Refunds and Returns Policy does not make any attempt to do so.
(b) All Goods provided by the Company will:
- Be of an acceptable quality (safe, lasting, have no faults, look acceptable, and do all the things someone would normally expect them to do);
- Be fit for the purpose discussed;
- Match the description provided before purchase;
- Match any sample or demonstration model; and
- Fulfil any extra promises of quality and performance.
(c) All Services provided by the Company will:
- Be provided with reasonable care and skill;
- Comply with what you asked for (and we agreed to); and
- Be delivered in a reasonable time.
(d) If any Goods do not meet the requirements of 2 (b) or any Services do not meet the requirements of 2 (c), through no fault of your own, you have the right to ask for a repair, replacement or refund. This should be done by the provision of notice in writing to: cryptocallsempire@gmail.com.
(e) It is your responsibility to provide us with notice under 2 (d) as soon as possible after you become aware that any Goods do not meet the requirements of 2 (b) or any Services do not meet the requirements of 2 (c).
(f) It is your responsibility to take all reasonable steps to minimise the harm caused to you by the fact that any Goods do not meet the requirements of 2 (b) or any Services do not meet the requirements of 2 (c).
(g) When you ask for a repair, replacement or refund in accordance with 2 (d), we may:
- ask you for proof of purchase such as a receipt or bank statement; and
- discuss with you whether the problem is major or not.
(h) People who receive Goods and Services as gifts have the same rights and responsibilities and are entitled to the same remedies as consumers who buy Goods and Services directly from us.
(i) A major problem is something that would have stopped someone from buying the goods or services if they’d known about the problem.
(j) For goods, a problem may be a major problem if the goods:
- Are unsafe;
- Are significantly different from the sample or description; or
- Do not do what we said they would do, or what you asked for.
(k) For services, a problem may be a major problem if the services:
- Create an unsafe situation;
- Are unfit for their common purpose; or
- Do not meet the specific purpose you asked for.
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(l) If the problem with your Goods and Services is a major problem, you will be able to choose a refund, repair or replacement (or compensation in the case of Services).
(m) The amount of the refund you receive for any Services will normally be for the proportion of the services not already performed at the time of cancellation of the Services, as well as a portion of the services performed where some or all of the Services performed were unsatisfactory.
(n) If the problem with your Goods and Services is not a major problem, we have the right to choose whether we will repair, replace or refund the Goods, or fix the problem with the Service.
(o) When you notify us that you are returning the Goods to facilitate a refund, repair or replacement at your election under clause 2(l) or we notify you that you are to return the goods to facilitate a refund, repair or replacement our election under clause 2(n), the Goods become our property. You must return the Goods to us unless the cost of returning, removing or transporting the Goods is significant, in which case we will collect the Goods.
(p) Where we are to repair any Goods at your election under clause 2(l) or our election under clause 2(n), we will do so within a reasonable time. If we are unable to repair the Goods, you have a right to reject the Goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable costs for repair from us.
(q) The Australian Consumer Laws do not require us to give a refund if you simply change your mind about the Goods or Services. It is our express policy that we will not provide any a refund, replacement or credit note when this happens.
